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How mayora188 Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you access mayora188 on your phone or browser, how we use it, and what rights you hold over it.

Account Data ProtectionLocal E-Wallet PrivacyYour Right to AccessCookie ControlsContact Our Team
mayora188 How mayora188 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are the two things that matter most when we talk about your data. Here is how each area works in practice — from cookies on your browser to what happens when you close your account.

Account Security

Account access is protected by password and OTP verification sent to your registered phone. If we detect a login from an unfamiliar device, we flag it before the session continues.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages load on mobile. You can manage non-essential cookies through the cookie settings in your browser or our preference panel.

Data Retention

Active account data is held as long as your account is open. After closure, we retain only what applicable law requires — typically transaction records for a defined period. Everything else is removed on schedule.

Requesting Changes

You can ask us to correct inaccurate data, request a copy of what we hold, or ask us to delete information where the law allows. Submit the request through live chat or the help form and we will verify your identity before acting.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our account support team is the right first stop. You can reach us through live chat inside the platform, by email, or via the help form on your account page. We aim to acknowledge data requests within a reasonable timeframe and respond in full where local law permits.

Live Chat Open the chat icon in your account dashboard. Our Indonesia support team handles data and privacy questions directly from the same queue as account help.
Email Support Send your data request or privacy concern to our support address listed in your account settings. Include your registered phone number so we can verify your identity.
Help Form The help form under Account Settings lets you submit a formal data request, flag a concern, or ask about your retention period without leaving the platform.

Common Questions About Your Privacy

Below are the questions we hear most often about how mayora188 handles personal data. If yours is not here, the support team can answer it directly through live chat.

We collect your name, phone number, email address, and the wallet reference tied to your DANA, OVO, or GoPay account. We also log device and session data while you use the platform.

We share data only where needed to process your transaction — for example, passing a payment reference to your GoPay or OVO processor. We do not sell your data to marketers or unrelated third parties.

Submit a request through live chat or the help form in Account Settings. We verify your identity first, then provide a summary of what we hold within the timeframe local law requires.

Yes. Send a deletion request via live chat or email. We will remove data that is not subject to a legal retention requirement. Transaction records may be held for a legally defined period after deletion.

We use session cookies to maintain your login and analytics cookies to understand mobile performance. You can turn off non-essential cookies through the cookie preference panel or your browser settings at any time.

We log the transaction reference and amount against your account for history and disputes. Your full wallet credentials and PIN stay on your e-wallet provider's own systems and are never stored here.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.