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How Our Terms Work for Your Account

Our legal terms set out what you can expect from us and what we ask from you when you use mayora188, where access is permitted under local law and eligible regions.

Account TermsDANA, OVO, GoPay PolicyData & PrivacyJurisdiction NoticeUser Rights
mayora188 How Our Terms Work for Your Account
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about how our terms apply to your account, or you need to request a policy document, our support team handles legal enquiries separately from general account help. Use the contact path that matches your concern to get a direct response.

Live Chat Support Reach our live chat from the account dashboard to raise a policy question. Our team can confirm which terms apply to your region and account tier.
Email for Policy Requests Send detailed policy or data-access requests via email. Include your account ID so our team can pull your registered terms and respond accurately.
In-Account Help Centre Log in and navigate to Help to find the policy version active on your account. The help centre lists current terms, update dates, and your data rights.
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

Account security and data handling are not afterthoughts here. We apply clear standards across how we store your information, how long we keep it, and who can access it — so you know exactly where you stand.

Data Storage and Retention

We retain account data for the period required by applicable law in your region. After that window closes, inactive account data is removed from our active systems on a scheduled cycle.

Cookies and Tracking

We use session cookies to keep your login active and functional cookies to remember your wallet preference — DANA, OVO, or GoPay. You can adjust cookie settings from the account preferences page.

Account Access and Security

Login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, use the lock-account option in settings or contact support immediately with your account ID.

Requesting Changes or Deletion

To update personal data or request account deletion, send a written request via email with your account ID attached. We process confirmed requests within the timeframe our policy specifies for your region.

Answers to Common Policy Questions

Real questions about your rights, your data, and how our terms affect your account — answered straight.

Access depends on local law and the eligible regions we support. Check your region's status at login; if access is restricted in your area, the platform will notify you at the sign-in screen.

Log in and go to the Help section — your active policy version and its last update date are displayed there. Contact support with your account ID if you need written confirmation.

We do not share wallet details — DANA, OVO, or GoPay — with third parties except where fraud detection or a legal obligation requires it. Your payment data stays within our verified processing chain.

Email our support team with your account ID and a clear data-access request. We will confirm receipt and respond within the timeframe set out in the applicable regional policy.

After account closure, we retain your data for the period required by law in your region, then remove it from active systems. You can request confirmation of this process via email.

Use the lock-account option in your account settings immediately, then contact live chat or email support with your account ID. Our team will verify recent login activity and secure your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.